Privacy Policy

How Vella Corp Pty Ltd collects, uses and protects your personal information.

Last updated: January 2025

1. Introduction

Vella Corp Pty Ltd (ABN 69 703 637 361) is committed to protecting the privacy of our clients, website visitors and other individuals who interact with us. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Who we are

Vella Corp Pty Ltd provides professional business and consulting services from Melbourne VIC, Australia. If you have any questions about this policy or how we manage your personal information, please contact us at ceo@vellacorp.online.

3. The Australian Privacy Principles

The Australian Privacy Principles set out standards, rights and obligations in relation to the handling, holding, use, access and correction of personal information. We comply with all thirteen APPs, including requirements relating to:

  • the open and transparent management of personal information;
  • anonymity and pseudonymity where practicable;
  • the collection of solicited personal information;
  • dealing with unsolicited personal information;
  • notification of the collection of personal information;
  • the use and disclosure of personal information;
  • direct marketing;
  • cross-border disclosure of personal information;
  • the adoption, modification or retention of government-related identifiers;
  • the quality and security of personal information;
  • access to and correction of personal information; and
  • the handling of complaints about privacy.

4. Personal information we collect

We collect personal information that is reasonably necessary for one or more of our functions or activities. This may include:

  • your name, email address and business details when you contact us or request a quote;
  • information about your business, industry and requirements provided to us in the course of delivering consulting services;
  • correspondence and communications you send to us;
  • information collected automatically when you visit our website, such as pages viewed and general browser information.

5. How we collect personal information

We generally collect personal information directly from you, for example when you complete a form on our website, send us an email, or communicate with us during an engagement. In some circumstances we may collect information from third parties, such as publicly available sources or referrals, where it is reasonable and lawful to do so.

6. Purposes of collection and use

We collect, hold and use personal information to:

  • respond to enquiries and provide quotes for our services;
  • deliver professional business and consulting services to our clients;
  • manage our business relationships, invoicing and records;
  • improve our services and website;
  • comply with legal and regulatory obligations.

We will not use or disclose your personal information for any purpose that is unrelated to these functions unless we have your consent or are required or permitted by law.

7. Disclosure of personal information

We may disclose personal information to:

  • service providers who assist us in operating our business, such as website hosting, email and administrative providers, under appropriate confidentiality obligations;
  • professional advisers, including accountants and legal advisers, where necessary;
  • government bodies or regulators where required or authorised by law.

We do not sell or rent personal information to third parties. Where personal information may be disclosed to providers located outside Australia, we will take reasonable steps to ensure any overseas recipient handles that information in accordance with the APPs.

8. Direct marketing

We will only use your personal information for direct marketing with your consent or where otherwise permitted by the APPs. Every marketing communication we send will include a simple way for you to opt out, and you may also withdraw consent at any time by emailing ceo@vellacorp.online.

9. Security of personal information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes using appropriate technical and organisational measures, limiting access to personnel who need it, and securely destroying or de-identifying personal information when it is no longer required, subject to applicable record-keeping obligations.

10. Access to and correction of your information

You may request access to the personal information we hold about you, and request correction of any information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to such requests within a reasonable period. There is generally no charge for making a request, although a reasonable fee may apply for providing copies of large volumes of information.

11. Anonymity

Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry about our services. This may not be possible where we require identification to deliver services or comply with legal obligations.

12. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how the site is used. You can set your browser to refuse cookies, although some features of the website may not function properly as a result.

13. Links to other websites

Our website may contain links to external websites. Those websites are not under our control, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

14. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us by email at ceo@vellacorp.online. We will acknowledge your complaint promptly and investigate it fairly and without delay. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

15. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

16. Contact us

For any questions, requests or complaints regarding privacy, please contact Vella Corp Pty Ltd: